Patient Access Representative

4 days ago


Hampton, Iowa, United States Trinity Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Access Representative to join our team at Trinity Health. As a key member of our healthcare team, you will be responsible for ensuring seamless patient flow, accurate registration, and exceptional customer service.

Key Responsibilities
  • Validate and enter demographic, clinical, financial, and insurance information into our patient accounting system with accuracy and efficiency.
  • Provide timely and effective communication to patients, family members, and visitors, ensuring a positive experience throughout their interaction with our healthcare system.
  • Manage clinic patient appointments, phone calls, and messages, ensuring smooth patient flow and high data integrity.
  • Perform eligibility/benefit verification to ensure accurate insurance information and prepare patient estimates, informing patients/guarantors of their liabilities and collecting appropriate patient liabilities.
  • Act as a cashier, accepting payments from patients, insurance companies, and staff, and documenting payments/actions in the patient accounting system.
Requirements
  • High school diploma or equivalent required; one-year post-high school education preferred.
  • At least one year of experience in a healthcare provider environment, performing patient access and/or customer services activities.
  • Self-motivated, detail-oriented individual with excellent communication skills, both verbal and written.
  • Ability to work on multiple projects simultaneously and flexibility to meet department needs.
What We Offer
  • Competitive wages, including weekend and night differentials.
  • Effective Day 1 benefit package, including medical, dental, vision, and more.
  • Generous paid time off program and retirement savings program with employer match.


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