Career Case Manager

3 weeks ago


Austin, Texas, United States Goodwill Industries of Central Texas Full time
Job Summary

Goodwill Industries of Central Texas is seeking a Career Case Manager to support the basic needs and service coordination for clients seeking assistance with education, job training, and employment-related services. The successful candidate will work closely with clients in developing service plans, including goals for training, education, and employment, as well as providing continued programmatic follow-up supports post-placement.

Key Responsibilities
  • Maintain client caseloads by supporting clients' development with respect to resume building, job applicants/job searching, interviewing, and employment-related soft skills.
  • Develop in partnership with clients, a strengths-based/solution-focused assessment and individualized career plan that identifies short and long-term goals and resources that support clients on their path towards their education, training, and employment goals.
  • Apply extensive knowledge of regional labor market needs and trends to support an evidence-based career path for clients.
  • Coordinate with appropriate social services professionals in delivering services necessary to support clients in achieving employment stability.
  • Intervene effectively and ethically in crisis situations, developing applicable interventions and follow-up plans to thoroughly address immediate and future needs while maintaining safety.
  • Enroll clients in programs, obtain information, and complete reports to meet/exceed all performance targets as required by Goodwill and other funding sources.
  • Maintain complete and accurate records of all clients through ECM and other required client tracking databases.
Requirements
  • Bachelor's degree (or higher) in education, business, or a social services-related field.
  • Minimum of 1 year experience working with clients in employment counseling, placement, education, or human services.
  • Valid driver's license, proof of valid insurance, and ability to travel on work-related business to meet client location/service delivery needs.
Working Conditions

Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times. While performing the duties of this job, the employee is frequently required to walk; balance; stoop, kneel, crouch, and talk or hear.



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