Customer Service Representative

6 hours ago


Lubbock, Texas, United States Mister Car Wash Full time
Job Summary

We are seeking a highly motivated and customer-focused individual to join our team as a Guest Service Specialist at Mister Car Wash. As a key member of our team, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and contributing to the overall success of our location.

Key Responsibilities
  • Customer Interaction: Build strong relationships with customers, understand their needs, and provide personalized recommendations to meet their expectations.
  • Team Collaboration: Work closely with our team members to ensure seamless operations, maintain a clean and safe environment, and promote a positive work culture.
  • Car Wash Operations: Safely and efficiently direct customers into the car wash tunnel, ensuring a smooth and enjoyable experience.
  • Maintenance and Appearance: Help maintain the location's appearance and cleanliness, adhering to Mister Car Wash's high standards.
  • Safety and Compliance: Follow all safety procedures and policies, including appearance expectations, to ensure a safe working environment.
Requirements
  • Outgoing Personality: Possess a strong outgoing personality, excellent people and listening skills, and the ability to connect with customers.
  • Attention to Detail: Demonstrate attention to detail, pride in work, and a strong work ethic.
  • Physical Demands: Be able to work in varying temperatures and weather conditions, with high energy and interest in being active outdoors.
  • Team Player: Possess a strong team-player attitude, with a willingness to learn and grow with our company.
What We Offer
  • Competitive Pay: Enjoy competitive hourly pay and tips, with daily pay options available at no cost.
  • Paid Time Off: Receive generous paid time off starting day one.
  • Benefits: Enjoy excellent benefits, including medical, dental, vision, 401(k) with company match, employee stock purchase plan, and more.
  • Flexible Scheduling: Enjoy flexible scheduling to balance work and personal life.
  • Growth Opportunities: Take advantage of growth opportunities with a national employer, with 90% of our managers promoted from within.
  • Performance-Based Pay: Eligible for performance-based pay increases after 30 days of employment.
  • Best-in-Class Training: Receive best-in-class training and development to take your career to the next level.
  • Free Car Washes: Enjoy free car washes weekly.


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