Customer Service Representative
5 days ago
We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Prosperity Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities- Customer Service
- Provide prompt and courteous service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
- Assist clients with their banking needs, including processing deposits, withdrawals, and loan payments.
- Offer personalized solutions to meet clients' financial needs and promote bank products and services.
- Process financial transactions, including deposits, withdrawals, and loan payments, while maintaining accuracy and attention to detail.
- Verify and balance cash daily, detecting and resolving discrepancies promptly.
- Operate online teller terminal and other banking systems to facilitate transactions and provide client support.
- Establish and maintain effective relationships with clients, ensuring their needs are met and their concerns are addressed.
- Collaborate with area personnel and management to achieve business objectives and promote a positive work environment.
- Perform administrative tasks, including data entry, record-keeping, and reporting, as required.
- Maintain a clean and organized work area, adhering to bank standards and security procedures.
To be successful in this role, you will need:
- A high school diploma or equivalent.
- At least one year of related experience in customer service or cash handling.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Basic math skills and accuracy in handling cash and financial transactions.
This role requires a flexible schedule, with working hours including:
- Monday to Friday: 1:00 PM - 6:00 PM.
- Saturday: 8:45 AM - 12:00 PM.
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