Customer Service Representative

5 days ago


Lubbock, Texas, United States PROSPERITY BANK Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at Prosperity Bank. As a key member of our banking team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities
  1. Customer Service
  • Provide prompt and courteous service to clients, responding to their inquiries and resolving their issues in a timely and professional manner.
  • Assist clients with their banking needs, including processing deposits, withdrawals, and loan payments.
  • Offer personalized solutions to meet clients' financial needs and promote bank products and services.
Financial Transactions
  • Process financial transactions, including deposits, withdrawals, and loan payments, while maintaining accuracy and attention to detail.
  • Verify and balance cash daily, detecting and resolving discrepancies promptly.
  • Operate online teller terminal and other banking systems to facilitate transactions and provide client support.
Relationship Building
  • Establish and maintain effective relationships with clients, ensuring their needs are met and their concerns are addressed.
  • Collaborate with area personnel and management to achieve business objectives and promote a positive work environment.
Administrative Tasks
  • Perform administrative tasks, including data entry, record-keeping, and reporting, as required.
  • Maintain a clean and organized work area, adhering to bank standards and security procedures.
Requirements

To be successful in this role, you will need:

  • A high school diploma or equivalent.
  • At least one year of related experience in customer service or cash handling.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and adapt to changing priorities.
  • Basic math skills and accuracy in handling cash and financial transactions.
Working Hours

This role requires a flexible schedule, with working hours including:

  • Monday to Friday: 1:00 PM - 6:00 PM.
  • Saturday: 8:45 AM - 12:00 PM.


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