Customer Service Representative

2 weeks ago


Lubbock, Texas, United States Troon International Full time

Position Title: Guest Service Associate

Job Category: Golf

Requisition Number: GUEST001753

Overview:

The Rawls Course at Texas Tech University is pleased to present an outstanding career opportunity for a full-time Guest Services Associate. Ideal candidates will excel in a customer-focused environment and demonstrate a commitment to delivering exceptional service.

Key Responsibilities:

  1. Assist in maintaining the overall cleanliness and organization of the clubhouse, cart storage area, and parking facilities.
  2. Support the planning and execution of golf tournaments and events.
  3. Provide friendly and professional service to all guests, including assistance with bag handling and club maintenance.
  4. Ensure the cart staging area is kept tidy and organized, including the podium and bag drop zones.
  5. Maintain the cart storage and wash areas in a clean and orderly state.
  6. Prepare golf carts for use in accordance with Troon Golf standards.
  7. Educate players on course policies, current cart regulations, and pace of play.
  8. Assist players with changing golf spikes as necessary.
  9. Conduct range maintenance, including managing practice facilities and maintaining ball inventory throughout the day.
  10. Direct the start of play when required.
  11. Keep accurate records of golfers renting clubs.
  12. Provide service to customers renting golf clubs and ensure clubs are cleaned upon return.
  13. Assist with food and beverage services as needed.
  14. Clean golfers' clubs after their rounds.
  15. Adhere to safe work practices in all job functions.
  16. Perform additional duties as assigned.

Minimum Qualifications:

High School Diploma or GED; with six months to one year of customer service experience or training.

Other Qualifications:

Regular and reliable attendance is essential.

Skills and Attributes:

Demonstrated ability to provide excellent customer service and maintain a positive attitude in a fast-paced environment.

Education and Experience:

Relevant experience in a customer service role is preferred.

Licenses & Certifications:

Appropriate certifications as required for the role.



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