Field Operations Specialist

8 hours ago


Bowling Green, Kentucky, United States ThreePDS Inc. Full time

**Job Summary**

ThreePDS Inc. is seeking a highly skilled and experienced Field Operations Specialist to join our team. As a Field Operations Specialist, you will be responsible for leading our technical team and providing direction to other technicians.

**Key Responsibilities:**

  • **Team Leadership**: Function as a team leader, providing direction and guidance to other technicians to ensure successful project execution.
  • **Technical Support**: Provide technical support for networking products, including smart hands services.
  • **Project Management**: Manage smaller projects, including project planning, execution, and monitoring.
  • **Technical Skills**: Utilize high-skilled, specialized technical skills to resolve complex technical issues.
  • **Hardware and Software Support**: Provide support for software and hardware for desktops, laptops, and servers, including installation, maintenance, and troubleshooting.
  • **Installation and Maintenance**: Install and maintain PCs, associated software, and peripherals, including testing and certification.
  • **Problem Resolution**: Identify and resolve technical issues, escalating as necessary to ensure customer satisfaction.
  • **Professionalism**: Maintain a high degree of professionalism in actions, demeanor, and dress, ensuring a positive customer experience.
  • **Customer Satisfaction**: Ensure customer satisfaction throughout the service delivery transaction, meeting client-specific Service Level Agreements.
  • **Scope of Work**: Understand the scope of work for clients and perform only tasks that are within scope, escalating out-of-scope tasks to management as necessary.
  • **Technical Assistance**: Provide technical assistance with computer hardware and software, resolving issues for clients via phone, in person, or electronically.
  • **Recommendations**: Recommend hardware and software improvements to enhance customer experience and technical capabilities.
  • **Issue Tracking**: Track customer issues and resolutions, ensuring accurate and timely reporting.


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