Parking Services Representative

1 week ago


Blacksburg, Virginia, United States Commonwealth of Virginia Full time
Parking Customer Service Agent Job Description

Job Summary: We are seeking a highly organized and customer-focused individual to join our team as a Parking Customer Service Agent. In this role, you will be responsible for providing exceptional customer service to university visitors, employees, and students, while maintaining accurate records and ensuring compliance with university policies and procedures.

Key Responsibilities:

  • Provide walk-in service to university visitors and guests, answering questions and providing information on parking options and policies.
  • Process parking permits, including sales, reconciliation, and inventory management.
  • Reconcile daily permit sales and permit inventory, comparing cash, check, and credit card transactions with the daily balance/reconciliation report.
  • Prepare daily deposit reports and ensure compliance with university policies and procedures.
  • Provide general information to customers on parking processes, policies, and procedures.
  • Process parking citations in the Flex database system and verify that citations are attached to the correct customer.
  • Verify class schedules and employment using the Banner System.
  • Responsible for petty cash and ensuring all money in the drawer is locked in accordance with university policies and procedures.
  • Remove academic holds using Banner.
  • Process third-party charges for VBC permits when requested by the customer.
  • Process all CAP permits (Bike Bus and Walk permits and Carpool Permits) and verify customer eligibility.
  • Accept appeals for parking citations and explain the appeals process to appellants.

Requirements:

  • High school diploma or equivalent required.
  • Excellent customer service and communication skills.
  • Ability to work in a fast-paced environment and multitask.
  • Basic math skills and accuracy with cash handling.
  • Ability to work independently and as part of a team.
  • Flexibility to work special events and overtime, including nights and weekends.

About Virginia Tech:

Dedicated to its motto, Ut Prosim (That I May Serve), Virginia Tech pushes the boundaries of knowledge by taking a hands-on, transdisciplinary approach to preparing scholars to be leaders and problem-solvers. A comprehensive land-grant institution that enhances the quality of life in Virginia and throughout the world, Virginia Tech is an dedicated to knowledge, discovery, and creativity.



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