Hotel Front Desk Associate

6 days ago


Pittsford, Vermont, United States Hilton Garden Inn Pittsford Full time
Job Summary

We are seeking a highly skilled and customer-focused Front Desk Clerk to join our team at Hilton Garden Inn Pittsford. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities
  • Guest Check-In/Check-Out: Welcome and register guests, provide keys and room numbers, and record credit card information.
  • Account Management: Ensure all hotel guest account information is accurate and up-to-date.
  • Customer Service: Handle customer complaints and provide solutions in a professional and courteous manner.
  • Communication: Take incoming calls, respond to online and in-person room booking requests, and answer questions about room rates, availability, and amenities.
  • Team Collaboration: Work with the housekeeping staff to ensure rooms are ready for new guests.
Requirements
  • Experience: At least one year of experience in a hospitality industry role, preferably as a front desk agent or similar position.
  • Skills: Excellent communication, interpersonal, time management, and organizational skills.
  • Knowledge: Working knowledge of Microsoft Office and reservation management systems.
About Us

Hilton Garden Inn Pittsford is a premier hotel located in a convenient location, offering a range of amenities and services to our guests. We are committed to providing exceptional service and ensuring our guests have a memorable stay.



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