Deduction Resolution Specialist

16 hours ago

Goldsboro, North Carolina, United States Butterball Full time
Job Summary:

The Deduction Analyst will be responsible for analyzing and resolving customer deductions. This individual will be responsible for investigating the root causes of deductions, working closely with other departments and broker networks to resolve issues, and implementing solutions to prevent future deductions.

Key Responsibilities:
  • Reviews, analyzes, and assigns customer deductions to the appropriate classification categories.
  • Conducts all accounting activities professionally, adhering to established accounting practices and procedures.
  • Utilizes customer portals to obtain backup for Trade Deductions and attaches the supporting documentation to the deduction in Blacksmith Trade System.
  • Analyzes deductions to identify unauthorized trends.
  • Retrieves supporting documentation for Non-Trade Invoice Related Deductions, such as shortages, overages, damages, quality issues, and pricing discrepancies, from customer portals.
  • Validates backup documentation to determine the validity of deductions and clear them to the appropriate reason codes.
  • Requests credit and debit memos as necessary for shortages, overages, and returns.
  • Seeks proof of deliveries (PODs) for overages and shortages via Lean Logistics, Chicago Tracking, or Trucking Companies.
  • Pursues repayment of unauthorized deductions in a timely manner.
  • Reassesses and analyzes customer non-trade post audits to clear or pursue repayment.
  • Communicates and collaborates with Brokers, Sales, Customer Service, and Accounts Receivable to provide and attach proper supporting documentation for deductions.
  • Maintains a working knowledge and understanding of the customer base within the assigned area.
  • Compiles customer-specific analysis to produce specialized reports for the Sales team.
  • Provides support for periodic audits, including AR Securitization, internal audits, and external audits (e.g., KPMG).
  • Assists with areas of responsibility through spreadsheet analysis and special projects.
Requirements:
  • Superior written and verbal communication, and interpersonal skills.
  • Detailed oriented with a high level of accuracy and precision.
  • Excellent critical thinking, analytical, and problem-solving abilities.
  • Capability of operating independently and collaboratively with other team members.
  • Strong organizational and time management skills with the ability to effectively manage multiple priorities.
  • Demonstrates the ability to tackle issues, inquiries, and concerns promptly and proactively.
  • Proficient in Microsoft Suites (Word, Excel, PowerPoint, Outlook, Teams, etc.), web-based portals, and accounting software (M-Tech, SAP, or similar).
Education and Experience:
  • Associates or Bachelors degree in Finance, Accounting, Business Administration, or related field. Will consider a combination of education and work experience in lieu of a degree.
  • 2+ years of experience in accounting, finance, or a similar role required.
  • Experience with enterprise resource planning (ERP) systems, such as SAP, Oracle, or similar is a plus.

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