Payment Posting Specialist

7 days ago


Goldsboro, North Carolina, United States UNC Health Full time
Job Summary

We are seeking a highly skilled Payment Posting Specialist to join our team at UNC Health. As a key member of our revenue cycle team, you will be responsible for ensuring accurate and timely payment posting, resolving payment discrepancies, and providing exceptional customer service to our patients and payers.

Key Responsibilities
  • Post insurance and lockbox payments in Epic
  • Post patient payments in Meditech
  • Update general ledger with payment information
  • Post payments for cafeteria, gift shop, and other ancillary services in general ledger
  • Work over/underpayment work queues
  • Resolve payment posting errors and discrepancies
  • Assist Government and Non-government Specialists by providing guidance for complex billing and reconciliation tasks
  • May provide resolution to Credit Balances on all account types and all payors
  • Participate in team meetings, training seminars, and in-services to develop job knowledge
  • Assist in training teammates within Payment Posting as needed
Requirements
  • High School graduate or equivalent required, additional coursework in accounting preferred
  • CRCR certification from HFMA within one year of hire
  • Minimum of three (3) years or more revenue cycle/business office experience required
  • Strong working knowledge of credit balances, claims processing, and accounts receivable processes required
  • Ability to analyze Explanation of Benefits (EOBs) and experience with ICD-10 coding and insurance terminology
  • Ability to interpret state and federal regulatory documentation
  • Experience working with electronic billing and A/R systems
  • Demonstrated success in appropriate and timely resolution of credit balance
  • Outstanding telephone communication and customer service skills
  • Ability to read, write, and communicate effectively in English
  • Proficient with MS Office (Word, Excel, and Outlook) and able to learn new software rapidly
Work Environment

This is a full-time position with a standard work schedule of 40 hours per week. The work assignment type is onsite, and the location of the job is at Wayne UNC Health Care.



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