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Operations Assistant Manager

2 months ago

Washington, United States Fountain-Fort Carson School District 8 Full time
Assistant Operations Manager - Special Operations

Join our team as an Assistant Operations Manager in Special Operations, where you will play a critical role in ensuring the security and integrity of our operations. As a key member of our team, you will be responsible for verifying current members and enrolling new prospective members at designated venues and arenas in your local market.

Key Responsibilities:

  • Consistently demonstrate adherence to security procedures by following documented security protocols at all venues.
  • Provide exceptional customer-service-focused communication skills and engage with potential customers, general travelers, and members alike.
  • Ensure CLEAR's enrollment and verification operations at arenas are conducted with the highest levels of security and integrity while educating attendees on the benefits of CLEAR.
  • Support an open and exciting internal corporate culture that motivates all team members, fostering creativity, innovation, advancement, and a solution orientation.
  • Train new and existing sports employees on all procedures, customer service, and sales.
  • Lead onsite communications and daily learning activities (Implementation and Development) & track weekly labor and leadership reports and metrics.
  • Analyze key metrics, customer feedback, and direct 'On-site' observations to make informed decisions on how to improve.
  • Hold Ambassadors accountable to CLEAR standards on-site.

Requirements:

  • 1-2+ years leadership experience.
  • Ability to manage people and hold them accountable to company standards.
  • Positive and energetic attitude with excellent interpersonal skills that has the strong ability to lead, motivate, mentor, collaborate, and execute tasks to the team.
  • Self-motivated achiever interested in taking on additional responsibilities and selling CLEAR.
  • Ability to work in a fast-paced, high-volume, hospitality-driven atmosphere.
  • Previous customer service experience, a plus – we'll teach you the rest.
  • Open availability and flexibility is a must – ability to work a variety of shifts.
  • Ability to stand for up to 8 hours per day.
  • You must be 18 years of age or older.