Business Systems Applications Support Specialist

6 days ago


Las Vegas, Nevada, United States Fusion HCR Full time
Job Title: Application Support Specialist

We are seeking an experienced Application Support Specialist to join our team at Fusion HCR. As a key member of our Business Systems team, you will be responsible for providing technical support for our enterprise-level application systems.

Key Responsibilities:
  • Provide technical support for application systems under the supervision of the Director of Business Systems.
  • Perform analyses on software application functionality and suggest improvements.
  • Ensure effective front-end and back-end functionality of applications.
  • Consult with the software development team, internal users, and clients to improve application performance.
  • Manage tickets across multiple business systems environments to ensure continued and synchronized operations.
  • Establish the root causes of application errors and escalate serious concerns to the Vendor.
  • Keep a record of escalation and schedule application updates.
  • Document processes and monitor application performance.
  • Provide front-end support to clients and colleagues in IT.
Requirements:
  • A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
  • 5+ years demonstrable experience as an application support analyst in the legal industry or related field.
  • Knowledge of ERP systems and programming languages, such as SQL, HTML, and other scripting languages.
  • Ability to comprehend and utilize the ITIL framework for Helpdesk and Service Desk.
  • Ability to manage triage, resolution, document configuration changes, and monitor performance.
  • Exceptional ability to provide front-end support to internal departments and remote clients.
  • Familiar with Service Desk software for managing Tickets.
  • Determination to get to the root causes of application errors and repairing them.
  • Ability to use various incident tracking tools.
  • Exceptional communication and written skills.


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