Business Systems Applications Support Specialist
6 days ago
We are seeking an experienced Application Support Specialist to join our team at Fusion HCR. As a key member of our Business Systems team, you will be responsible for providing technical support for our enterprise-level application systems.
Key Responsibilities:- Provide technical support for application systems under the supervision of the Director of Business Systems.
- Perform analyses on software application functionality and suggest improvements.
- Ensure effective front-end and back-end functionality of applications.
- Consult with the software development team, internal users, and clients to improve application performance.
- Manage tickets across multiple business systems environments to ensure continued and synchronized operations.
- Establish the root causes of application errors and escalate serious concerns to the Vendor.
- Keep a record of escalation and schedule application updates.
- Document processes and monitor application performance.
- Provide front-end support to clients and colleagues in IT.
- A bachelor's degree in software engineering, computer science, information technology, information systems, computer engineering, or similar.
- 5+ years demonstrable experience as an application support analyst in the legal industry or related field.
- Knowledge of ERP systems and programming languages, such as SQL, HTML, and other scripting languages.
- Ability to comprehend and utilize the ITIL framework for Helpdesk and Service Desk.
- Ability to manage triage, resolution, document configuration changes, and monitor performance.
- Exceptional ability to provide front-end support to internal departments and remote clients.
- Familiar with Service Desk software for managing Tickets.
- Determination to get to the root causes of application errors and repairing them.
- Ability to use various incident tracking tools.
- Exceptional communication and written skills.
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Business Systems Applications Support Specialist
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Las Vegas, Nevada, United States Fusion HCR Full timeJob Title: Application Support SpecialistWe are seeking an experienced Business Systems Applications Support Specialist to join our team at Fusion HCR. As a key member of our Business Systems team, you will be responsible for providing technical support for our enterprise-level application systems.Key Responsibilities:Provide technical support for...
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Application Support Specialist
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Las Vegas, Nevada, United States Fusion HCR Full timeJob Title: Application Support SpecialistWe are seeking an experienced Application Support Specialist to join our team at Fusion HCR. As a key member of our Business Systems team, you will be responsible for providing technical support for our enterprise-level application systems.Responsibilities:Provide technical support for enterprise-level application...
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