Application Support Specialist
4 days ago
Fusion HCR is seeking a skilled and experienced Application Support Engineer III to join our team.
Job Summary:We are looking for a highly motivated and detail-oriented individual to provide advanced application support for our gaming industry applications, with a focus on Aristocrat products.
Key Responsibilities:- Provide technical support for a wide range of systems and technologies, with a particular focus on Aristocrat products.
- Serve as a subject matter expert for Aristocrat applications, providing guidance and expertise to other team members.
- Collaborate with internal stakeholders and external vendors to troubleshoot and resolve complex technical issues.
- Monitor application performance and identify opportunities for optimization and improvement.
- Develop and maintain documentation, including knowledge base articles and standard operating procedures.
- Participate in the planning and implementation of new applications and system enhancements.
- Mentor junior team members and provide training as needed.
- Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Minimum of 5 years of experience in application support, with a focus on gaming or casino industry applications.
- High-level understanding of systems and technologies, with the ability to quickly learn and adapt to new technologies.
- Extensive experience supporting Aristocrat products, including but not limited to Oasis 360, nLive, and Player Experience.
- Strong analytical and problem-solving skills, with the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to effectively interact with technical and non-technical stakeholders.
- Ability to work independently and as part of a team in a fast-paced environment.
- Flexibility to work outside of regular business hours as needed.
- Experience with other gaming industry applications and systems.
- Industry certifications such as ITIL Foundation or HDI Support Center Analyst.
- Familiarity with ITIL best practices for incident, problem, and change management.
- Knowledge of SQL and database management concepts.
We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.
If you are a motivated and experienced technical professional looking for a new challenge, please submit your application.
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