Client Relations Specialist
2 weeks ago
Job Type:
Full-time
Description:
Position Title: Client Relations Specialist
Department: Customer Support
Reports to: Customer Support Supervisor
Classification: Non-Exempt
Location: Not Specified
Travel: None
GWS Tool Group stands as a premier entity in the creation and fabrication of bespoke cutting instruments, catering to sectors such as Aerospace, Automotive, Medical, Energy, and general Engineering. As a rapidly expanding organization within our field, we offer a multitude of career paths and opportunities for professional growth.
Role Overview: The Client Relations Specialist engages with clients by addressing inquiries regarding products and services; recommending additional information about various offerings. This role involves processing orders, drafting correspondence, and fulfilling client requirements to guarantee satisfaction.
Key Responsibilities:
- Facilitating and prioritizing client orders and quotations through various communication channels.
- Providing technical support assistance.
- Collaborating with Quality Assurance on client returns and grievances.
- Executing routine customer service functions.
- Digitally archiving client orders and shipping documents.
- Informing clients about pricing, shipping timelines, potential delays, and any further details they may require.
- Reviewing inventory records to determine stock availability for order fulfillment.
- Encouraging the sale of new or additional products.
- Calculating pricing, discounts, and delivery schedules.
- Documenting specific shipping, packing, or labeling requirements as per client orders.
- A strong desire to thrive in a dynamic environment within a growing organization.
- A high school diploma or equivalent educational background is required.
- Minimum of 1 year of relevant experience or training; or a suitable combination of education and experience.
- A friendly, enthusiastic, and articulate individual dedicated to delivering exceptional customer service.
- Strong attention to detail and accuracy.
- Excellent verbal and written communication abilities.
- Capability to perform effectively in a fast-paced setting.
- Ability to apply sound judgment and problem-solving skills.
- Proficiency in Microsoft Office applications such as Excel and Word.
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