Staff Hardware Reliability Engineer

4 weeks ago

Austin, Texas, United States ServiceNow Full time

At ServiceNow, we're revolutionizing the way organizations work. As a Staff Hardware Reliability Engineer, you'll play a critical role in ensuring the reliability and performance of our Enterprise Cloud.

We're looking for a skilled engineer to join our Hardware Reliability team. In this role, you'll be responsible for building hardware-specific tools that scale systems through automation and evolve our infrastructure to improve reliability and performance.

You'll work closely with our external hardware partners to develop creative solutions that enable us to achieve our high level of reliability. Excellent communication skills and an appreciation for feedback are critical for success in this role.

In addition to automation development, you'll be responsible for helping build our internal knowledge base by creating and maintaining documentation regarding all things hardware.

To be successful in this role, you'll need:

  • 6+ years of relevant work experience or 4+ years of experience with a Master's Degree in Engineering
  • Proven problem-solving skills
  • Experience with Unix/Linux operating systems internals and administration or networking
  • 3-5+ years of experience with enterprise-class server systems, including remote access management devices and firmware management
  • 3-5+ years of experience with shell scripting and Python, including programming against RESTful APIs
  • Bachelor's or equivalent experience in Computer Information Systems (CIS), Management Information Systems (MIS), or Computer Science (CS) or related field
  • Ability to extrapolate patterns from datasets and build reports that illustrate trends
  • Excellent communication, conflict management, time management, and interpersonal skills
  • Experience using the ServiceNow platform or ITIL Process and Change Management
  • Experience working in or with operations teams to help develop cross-team solutions
  • Proficiency using version control systems such as Git, SVN, etc

We value inclusivity and welcome candidates from diverse backgrounds, including non-traditional paths. Unique experiences enrich our team, and the willingness to dream big makes you an exceptional candidate.

We approach our distributed world of work with flexibility and trust. Work personas are categories that are assigned to ServiceNow employees depending on the nature of their work. Learn more here.

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law.

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact us for assistance.

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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