Service Operations Manager

2 weeks ago


Alhambra, California, United States Tesla Full time
About the Role

At Tesla, we're seeking a seasoned Service Manager to lead our service operation and deliver an exceptional experience to our customers. As a key member of our team, you'll be responsible for managing day-to-day operations, developing team members, and driving business results.

Key Responsibilities
  • Exceed customer expectations by developing standards and processes to elevate the overall service experience
  • Lead by example, prioritize team success, and actively engage in team growth and development, providing regular feedback and mentoring
  • Understand and improve all aspects of service center performance, championing safety, efficiency, quality, and technical acumen in service operations
  • Grasp business metrics, lead daily operations to achieve specific goals in productivity, quality, cost, and revenue/margin where applicable
  • Embrace change, excel in high-pressure situations, exhibit strong prioritization and time management skills, and combine analytical thinking with hands-on problem-solving and a customer-service mindset
Requirements
  • Bachelor's degree or equivalent experience
  • Prior leadership experience in a service-focused industry; automotive expertise is not required
  • Experience leading teams and managing a diverse group of roles and responsibilities
  • Strong and proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer-facing responsibilities
  • Experience running complex processes using Lean or other techniques
  • Valid driver's license required
Compensation and Benefits

As a full-time Tesla employee, you'll be eligible for a comprehensive benefits package, including competitive pay, medical, dental, and vision plans, 401(k) with employer match, and more.

Expected compensation for this role is $98,800 - $171,000/annual salary, plus cash and stock awards, and benefits.


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