Ecommerce Merchandising and Operations Manager

2 weeks ago

Alhambra, California, United States Trina Turk Full time
About the Role

We are seeking an experienced Ecommerce Merchandising and Operations Manager to join our team at Trina Turk. As a key member of our e-commerce team, you will be responsible for the daily management of our websites, ensuring a seamless and engaging consumer experience.

Key Responsibilities
  • Manage the daily operations of our e-commerce websites, including product content setup, promotions, pricing, and troubleshooting of product fulfillment and system integration.
  • Collaborate with developers to implement new features in Shopify and troubleshoot issues with developers, customer service, ops, and Shopify support.
  • Identify and implement Shopify apps to support overall e-commerce initiatives and review challenges to devise solutions to support e-commerce, user experience, information technology, marketing, and customer service.
  • Manage our connection with third-party fulfillment partners to our e-commerce platform to ensure accurate inventory synchronization and seamless order processing.
  • Monitor data flow and troubleshoot issues between Full Circle (ERP) and Shopify platform.
  • Ensure products are set up accurately with all details and necessary information and review online product pages constantly to implement improvements that will increase consumer spending.
  • Build and recommend merchandising strategies based on data and analytics and review and update product recommendations.
  • Monitor customer reviews and flag concerns with the appropriate departments and perform bi-weekly checks of online product to ensure the best brand experience for the end consumer.
  • Evaluate site experience across desktop and mobile and recommend upgrades to further improve customer experience and monitor discounts, chargebacks, gift cards, etc. for unusual activity.
Requirements
  • 5-7 years of experience in digital marketing and merchandising.
  • Solid understanding of digital channels, trends, and user behaviors.
  • Working knowledge of promotion and marketing strategies.
  • Strong team player with the ability to build and maintain good rapport with both internal and external customers.
  • Exceptional organizational and communication skills with demonstrated ability to prioritize workload and manage multiple projects.
  • Ability to manage direct reports.
  • Experience with Shopify and POS systems.
  • Deep understanding of ERP and inventory management systems.
  • Knowledge of Excel, Microsoft Office, Slack, and Trello.

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