Customer Service Ambassador

4 weeks ago


Annapolis, Maryland, United States Priority Life Care Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Ambassador to join our team at Priority Life Care. As a key member of our community, you will be responsible for providing exceptional assistance and information to our residents, their families, and the public.

Key Responsibilities
  • Provide a welcoming and informative experience for residents, their families, and the public
  • Operate telephones to answer, screen and forward calls, providing information and taking messages
  • Greets visitors entering the establishment and directs or escorts them to specific destinations
  • Performs word processing duties as assigned
  • May assist guests in and out of vehicles or wheelchair
  • Reports any issues or problems that may arise to the Executive Director
  • Complies with state, federal, and all other applicable health care and safety standards
  • Assists families and other visitors as needed
  • Promotes and exemplifies the Priority Life Care mission and values at all times
Requirements
  • High School diploma or equivalent preferred; a minimum of one (1) year of customer service experience; or an equivalent combination of education and experience.
  • Valid drivers license with no moving violations in the last four (4) years.
  • Must pass a background screening
  • Prior experience in long-term care, home health or related service industries, a plus
What We Offer
  • Competitive wages
  • Exceptional career advancement opportunities
  • A full range of health plans - including vision and dental
  • SwiftMD - Telemedicine that is available to all employees at no cost
  • Paid holidays and Paid Time Off
  • $10,000 Company paid Life Insurance
  • Family planning and support services through Maven
  • Voluntary Short-Term Disability, Accident Coverage, and Critical Illness
  • Confidential Employee Assistance Program
  • Retirement savings plans
  • Flexible Spending Accounts
  • On-demand wages via ZayZoon. No need to wait until payday
  • Employee referral bonuses
  • Rewards Program based on Years of Service and PLC Employee of the Year Awards


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