Service Ambassador

3 days ago

Annapolis, Maryland, United States Monro, Inc. Full time
About the Role

The Guest Care Specialist role is a full-time or part-time position that requires strong communication and problem-solving skills. As a key holder for the store, you will serve as the manager on duty (MOD) in the absence of the Store Manager or when demand requires it.

Key Responsibilities
  • Provide a superior Guest Care experience by engaging guests, scheduling appointments, and presenting needed services following the Monro selling process.
  • First point of contact for guests on the phone and in the store, responsible for building trust, understanding needs, and communicating processes and timelines.
  • Assist in various aspects of guest care, work order completion, and register assistance, as well as facility maintenance and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Work with the management team to react to guest service issues, guest complaints, and/or business opportunities.
  • Understand and effectively communicate all products and services Monro offers to guests.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
Requirements
  • High school diploma or equivalent required.
  • Must possess a current valid driver's license and have a satisfactory Motor Vehicle Report (MVR).
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to guests.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.
Work Environment & Physical Requirements

This job operates in an automotive shop environment. The job will have exposure to a moderate noise level, adverse weather conditions, chemicals, odors, dirt, and dust.

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