Customer Experience Ambassador

4 weeks ago


Annapolis, Maryland, United States Capital One Full time
About the Role

At Capital One, we're redefining the banking experience. As a Branch Ambassador, you'll play a vital role in delivering exceptional customer service and helping our customers achieve their financial goals.

Key Responsibilities
  • Provide personalized support to customers, addressing their financial needs and concerns.
  • Process a wide range of transactions, including check cashing, deposits, transfers, and withdrawals, while maintaining a high level of accuracy and attention to detail.
  • Monitor and mitigate potential fraud risks, adhering to established operational policies and procedures.
  • Resolve customer inquiries efficiently, delivering a seamless and satisfying experience.
  • Collaborate with colleagues to enhance the overall customer experience, promoting a culture of teamwork and excellence.
Requirements
  • High School Diploma or equivalent certification.
  • At least 1 year of retail, sales, or customer service experience.
  • At least 6 months of cash handling experience.
Preferred Qualifications
  • Associate's degree.
  • 2+ years of retail, sales, or banking experience.
About Capital One

We're a leading financial services company committed to diversity and inclusion. We welcome applicants from all backgrounds and are an equal opportunity employer. If you're passionate about delivering exceptional customer experiences and have a growth mindset, we encourage you to apply.



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