Guest Experience Coordinator

2 days ago


Philadelphia, Pennsylvania, United States Canopy by Hilton Philadelphia Center City Full time
Job Title: Front Desk Agent
Location: Canopy by Hilton Philadelphia Center City
Job Type: Full-time
About Us
The Canopy by Hilton Philadelphia Center City is a dynamic hotel located in the heart of downtown Philadelphia. We offer a modern and chic experience for our guests, with contemporary design, state-of-the-art amenities, and a bustling urban atmosphere.

Job Description
A Front Desk Agent at the Canopy by Hilton Philadelphia Center City is responsible for greeting and welcoming guests, efficiently handling check-in and check-out procedures, and providing information about hotel facilities and services. This role also involves responding to guest inquiries and resolving any issues or complaints in a prompt and professional manner.

Responsibilities
- Greet and welcome guests with a warm and friendly attitude, creating a positive first impression.
- Efficiently handle check-in and check-out procedures, ensuring accuracy and attention to detail.
- Provide information about hotel facilities, services, and local attractions.
- Respond to guest inquiries and resolve any issues or complaints in a prompt and professional manner.

Requirements
- High school diploma or equivalent.
- Prior cash handling experience.
- Prior front desk experience.
- Excellent communication skills.

Salary Range
$21.11 - $21.11 per hour.

Benefits

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