Dedicated Food Server Associate for Upscale Hotel Experience

2 days ago


Philadelphia, Pennsylvania, United States Loews Hotels & Co Full time
Overview
We are seeking a skilled Food Server to join our team at Loews Philadelphia Hotel, where we combine living history with warm sophistication. Located in the nation's first skyscraper, our hotel has become a cultural destination with its vibrant arts scene and diverse atmosphere.

Job Summary
As a Food Server, you will be responsible for delivering exceptional guest service by maintaining current knowledge of menu offerings, setting up stations, greeting guests, and coordinating orders. Your ability to work effectively in a high-volume environment, combined with your excellent communication skills, will ensure that our guests have an unforgettable dining experience.

Key Responsibilities
  • Maintain current knowledge of all menu offerings, including ingredients, preparation methods, and presentation.
  • Set up assigned station with all required supplies, 'Mis en Place.'
  • Greet guests in a polite and professional manner according to Loews standards.
  • Suggestively sell menu items to enhance the dining experience.
  • Record all aspects of guest orders accurately and enter orders into the POS terminal.
  • Coordinate order placement to ensure consistent timing of preparation and delivery throughout the meal.
  • Monitor preparation of individual courses to ensure proper flow.
  • Inspect presentation of all food items to ensure quality products are delivered as ordered.
  • Serve food and beverage items professionally, following Loews Standards.
  • Monitor guests at all times, anticipate needs, respond to requests, and ensure satisfaction.
  • Prepare and present accurate, complete guest checks.
  • Collect monies due and/or apply charges to the guest account using the POS terminal.
  • Complete end-of-shift revenue reports and cash deposits.
  • Perform side work duties as assigned by manager/supervisor.

Requirements
To succeed in this role, you should have:
  • A High School diploma or equivalent.
  • At least one year of experience as a Food Server in a high-volume, upscale hotel or restaurant environment.
  • Thorough knowledge of food terminology, food service techniques, and sanitation standards.
  • Exceptional guest service skills.
  • Basic computer skills.
  • The ability to stand, walk, stoop, bend, and lift trays weighing up to 35 pounds repeatedly during the entire shift.
  • The ability to work flexible schedules, including weekends and holidays.

Compensation
The estimated salary for this position is $15-$18 per hour, depending on experience.
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