Customer Service Team Lead

4 weeks ago


Wichita, Kansas, United States MCI Military Recruitment Full time
Job Title: Customer Service Team Lead

Job Summary:

We are seeking a highly motivated and experienced Customer Service Team Lead to join our team at MCI. As a Customer Service Team Lead, you will be responsible for leading a team of customer service representatives and ensuring that they provide exceptional service to our clients.

Key Responsibilities:

  • Lead a team of customer service representatives and provide guidance and support as needed.
  • Develop and implement strategies to improve customer satisfaction and loyalty.
  • Monitor and analyze customer feedback and make recommendations for process improvements.
  • Collaborate with other departments to ensure seamless communication and service delivery.
  • Develop and maintain a positive and productive team culture.

Requirements:

  • Minimum of 3 years of experience in a customer service leadership role.
  • Proven track record of improving customer satisfaction and loyalty.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and prioritize multiple tasks.

What We Offer:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.

About MCI:

MCI is a leading provider of business process outsourcing services. We are committed to delivering exceptional service to our clients and providing a positive and productive work environment for our employees.



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