Customer Service Representative
2 days ago
First Class Plumbing & Rooter Servi is a reputable plumbing company serving Riverside, I.E., and Orange County. We offer 24/7 residential and commercial plumbing services, providing excellent customer experiences.
Job Summary:
We are seeking a skilled Customer Service Representative to join our team. As the initial voice of our company, you will communicate with customers, process requests, and provide solutions to ensure a positive experience.
Responsibilities:
- Receive and respond to high volumes of customer calls and emails.
- Identify customer needs, collect relevant information, and provide helpful solutions.
- Use premade scripts for various customer service topics.
- Develop rapport and build relationships with customers using best practices in customer service techniques.
- Document all customer interactions using House Call Pro.
- Handle customer complaints with resolution and positivity.
- Attend trainings to maintain up-to-date skills and knowledge.
- Confirm accurate customer information booking into our system.
- Dispatch tasks to Senior Technicians.
Schedule:
Sunday: 7:30 am - 5:30 pm
Monday - Thursday: 7:00 am - 2:30 pm
Qualifications:
- High school diploma/GED
- Previous experience as a Customer Service Representative or similar role preferred
- Comfortable using computers and customer management software
- Excellent phone and verbal communication skills
- Understanding of active listening techniques
- Highly organized with prioritization and time management skills
Benefits:
Our company offers competitive compensation, paid time off, career growth opportunities, and benefits like 401(k) and bonuses based on performance. If you're looking for a rewarding role in a dynamic environment, apply today
Estimated Salary:
$45,000 - $60,000 per year, depending on experience.
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