Customer Service Representative
9 hours ago
At David's Bridal, we are committed to delivering an exceptional guest experience. As a Customer Service Representative, you will be responsible for interacting with all guests, maintaining a friendly and professional approach to deliver a consistent Five-Star Guest Experience. You will report to the Store Manager, in partnership with the Operations Supervisor/Manager.
Job DescriptionThe Customer Service Representative is responsible for:
- Welcome all guests with genuine, friendly enthusiasm over the phone, virtual chats, and in person, communicate clearly and concisely by adapting your style to suit the guests' needs, problem-solving, excellent phone skills, and resolving conflicts.
- Use all systems to manage the guest flow to deliver Five-Star Guest Service experience.
- Maintain all service vows which include Being Prepared, Welcoming, meeting the Needs & Being There for all guests, including operational checklist tasks and meeting guests' emotional and practical needs.
- Responsible for providing an exceptional guest service experience to multiple guests at one time and contribute to the store achievement of Five-Star Guest Service.
- Proactively address guest concerns with confidence, know when to escalate, and partner with leadership teams.
- Communicate how alterations can play an important role in perfecting the dress for their event in partnership with Alterations.
- Promote all alteration services and personalization options.
- Maintain store-standards to support a flawless shopping experience.
- Maintain a high standard of dress to meet the Dress Code policy.
- Respond promptly to all guest questions, providing product and service information.
- Build and maintain long-term relationships to meet and exceed guest satisfaction and loyalty.
- Engage in inventory management procedures, processing orders, receiving, and ensuring first-quality standards for all merchandise.
- Support cash wrap behaviors and processes transactions with accuracy to make every guest feel celebrated.
- Assist with sales promotions and visual updates.
We are seeking candidates with the following qualifications:
- A High school diploma or equivalent degree or 1-2 years prior retail experience in an apparel, service, or specialty store environment.
Davids Bridal offers:
- Flexible schedules
- 40% merchandise discount
- $400 bonus for every referral hired with NO LIMIT*
- Competitive hourly pay rates & team bonus
The estimated salary range for this position is $16-$19.68 per hour.
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