Assistant General Manager

2 weeks ago


West Des Moines, Iowa, United States Hotel Resource Full time
{"title": "Assistant General Manager", "description": "

**About the Role**

As a key member of our Hotel Operations Leadership team, you will provide expert leadership across all departments of the hotel, taking the lead on providing exceptional service to each guest and training, developing, and coaching team members to achieve success in their roles.

**Key Responsibilities**

  • Provide exceptional service to each guest, ensuring a memorable experience.
  • Train, develop, and coach team members to achieve success in their roles.
  • Cultivate an environment of exceptional guest service by establishing high service standards and hiring the right team members with the right attitude for the right position.
  • Lead, coach, and develop team members in all areas of the hotel.
  • Role model quality assurance best practices each day with the team and consistently meet or exceed all quality assurance visit measurables.
  • Deliver on key business measures of service, cost, and labor controls and team engagement through hands-on leadership, delegating, and empowering team members.
  • Use good critical thinking skills to successfully handle challenging situations, proactively resolve issues, and show dedication to continuous improvement.

**What We Offer**

  • A positive, can-do attitude required.
  • Bachelor's degree in hospitality, business, or related field preferred.
  • Minimum of one-year supervisory experience with demonstrated leadership success.

**Join Our Team**

At Hotel Resource, we value our team members and offer a range of benefits and opportunities for growth and development.

"}

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