Assistant General Manager

1 week ago


Des Moines, Iowa, United States StepStone Group Full time
Job Title: Assistant General Manager

At StepStone Group, we are seeking an experienced and skilled Assistant General Manager to join our team. As a key member of our hotel operations team, you will be responsible for maintaining the highest standards of quality guest service, achieving budgeted revenues and expenses, and maximizing profitability related to the guest services department.

Key Responsibilities:
  • Develop and implement short- and long-term financial and operational plans for the guest service department that align with the overall objectives of the hotel.
  • Facilitate department meetings to ensure effective communication throughout all hotel departments.
  • Participate in the preparation of the annual hotel budget and ensure that it is aligned with the company's overall financial goals.
  • Directly responsible for entire hotel operations, including overall guest satisfaction, breakfast, front desk, housekeeping, and engineering.
  • Establish and maintain cost control systems for monthly ordering and ensure that they are aligned with the company's financial goals.
  • Review the reservation function to maintain the highest possible room occupancy and average daily rate through suggestive selling by associates.
  • Maintain and correct procedures for credit control, financial transactions, security of financial assets, and guest security.
  • Respond and resolve guest requests, complaints, or questions in a courteous and timely manner.
  • Ability to accurately use various office and accounting software.
  • Must have a comprehensive knowledge of the English language to effectively communicate with guests, associates, and vendors.
  • Ability to assist with the design and preparation of statistical reports and presentations as needed.
  • Ability to accurately report information.
  • Ability to assist with various accounting department tasks as needed.
  • Ability to scrupulously follow all StepStone and hotel policies and procedures.
  • Attend required meetings.

We are an Equal Opportunity Employer. Requirements include a minimum lifting of 20 pounds, pushing, bending, stooping, upward reaching, manual dexterity, hearing, writing, typing, and minimum pulling of 20 pounds. Additional education and relevant training and experience are required. Ability to timely obtain any required licenses or certificates. CPR training required; first aid training preferred. Additional language ability preferred. Salary: $80,000.00.



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