Telecom Field Services Specialist

4 days ago


New York, New York, United States Arelion Full time
Job Description

As a Field Services Engineer at Arelion, you will play a critical role in ensuring the smooth installation, commissioning, and maintenance of our telecom equipment and networks. Your primary responsibility will be to support our customers by delivering high-quality services that meet their needs and expectations.

Key Responsibilities:
  • Install and commission telecom equipment, including WDM and IP systems, at customer sites.
  • Connect and disconnect physical circuits, including fiber and copper, as required.
  • Perform testing on copper or optical circuits to ensure they are functioning correctly.
  • Manage Sales Force queue and provide timely updates on work orders and their status.
  • Liaise with internal and external customers to ensure work orders are delivered to meet their satisfaction.
  • Monitor quality and security on site, including cabling in racks and ODF, access in POPs, and report to the appropriate function.
  • Manage shipments, including delivery, packing, and local stock management.
  • Plan and execute refills of consumables, optic modules, and other materials as required.
Requirements:
  • Be confident and able to effectively communicate with all stakeholders.
  • Be technically proficient in implementing physical telecom services.
  • Have good knowledge of best industry practice in implementing telecom field services.
  • Work well as part of a close team but be able to work under your own initiative.
  • Schedule your workload as required to meet deadlines.
  • Be customer-focused and have a desire to learn.
  • Be self-driven and have a high attention to detail.
  • Be computer literate and familiar with Microsoft Office.
  • Fluent English.

Arelion is committed to providing a secure and supportive work environment. This role requires successfully undergoing a security vetting process in accordance with prevailing security protection regulations. Positions demanding security clearance may entail additional citizenship-related requirements.



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