Telecom Field Services Specialist
4 days ago
As a Field Services Engineer at Arelion, you will play a critical role in ensuring the smooth installation, commissioning, and maintenance of our telecom equipment and networks. Your primary responsibility will be to support our customers by delivering high-quality services that meet their needs and expectations.
Key Responsibilities:- Install and commission telecom equipment, including WDM and IP systems, at customer sites.
- Connect and disconnect physical circuits, including fiber and copper, as required.
- Perform testing on copper or optical circuits to ensure they are functioning correctly.
- Manage Sales Force queue and provide timely updates on work orders and their status.
- Liaise with internal and external customers to ensure work orders are delivered to meet their satisfaction.
- Monitor quality and security on site, including cabling in racks and ODF, access in POPs, and report to the appropriate function.
- Manage shipments, including delivery, packing, and local stock management.
- Plan and execute refills of consumables, optic modules, and other materials as required.
- Be confident and able to effectively communicate with all stakeholders.
- Be technically proficient in implementing physical telecom services.
- Have good knowledge of best industry practice in implementing telecom field services.
- Work well as part of a close team but be able to work under your own initiative.
- Schedule your workload as required to meet deadlines.
- Be customer-focused and have a desire to learn.
- Be self-driven and have a high attention to detail.
- Be computer literate and familiar with Microsoft Office.
- Fluent English.
Arelion is committed to providing a secure and supportive work environment. This role requires successfully undergoing a security vetting process in accordance with prevailing security protection regulations. Positions demanding security clearance may entail additional citizenship-related requirements.
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