Customer Service Liaison
4 days ago
Resource Label Group, LLC is a leading provider of label and packaging solutions, offering a diverse range of products and services to various industries. With a strong presence in the US and Canada, we deliver innovative solutions to meet our customers' needs.
Job SummaryWe are seeking a skilled Customer Service Representative to join our team. This role will play a crucial part in supporting the sales cycle by facilitating customer orders and providing basic account servicing. The ideal candidate will possess excellent communication and technology skills, with a passion for delivering exceptional customer service.
Responsibilities- Communicate effectively with internal and external customers to collect customer information and product specifications.
- Process new purchase orders, reviewing all aspects before accepting and confirming.
- Route supplies, job jackets, and materials to work areas to initiate production.
- Handle customer inquiries and complaints in a timely manner, demonstrating excellent service and follow-through.
- Prioritize workload as necessary, selecting from multiple alternatives to meet business needs.
- Verify shipping reports against packing lists and review customer transaction reports.
- Exhibit a consistent desire to exceed customer expectations.
- Problem-solving: Identify and escalate problems, gather and communicate information effectively, and work well in group problem-solving situations.
- Initiative: Assess strengths and weaknesses, pursue training and development opportunities, and strive to build knowledge and skills.
- Customer focus: Recognize potential customer problems, escalate, and solicit help when needed, respond promptly to customer needs, and meet commitments.
- Conflict management: Focus on solving conflict, maintain confidentiality, listen to others without interrupting, and remain open to others' ideas.
- Communication: Speak clearly and persuasively, listen and get clarification, respond well to questions, and participate in meetings.
- Teamwork and collaboration: Balance team and individual responsibilities, exhibit objectivity and openness to others' views, give and welcome feedback, and contribute to building a positive team spirit.
- One to two years of related experience and/or training, or an equivalent combination of education and experience.
- Previous experience in a manufacturing or similar environment is preferred, with a background in printing or packaging being a significant plus.
- Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
- Ability to write reports and business correspondence, and effectively present information to groups of managers, vendors, and customers.
- Ability to calculate figures and amounts, and read and interpret ruler, scales, and other measurement devices.
- Paid Time Off and Paid Holidays
- Comprehensive and Competitive Medical, Dental, and Vision coverage
- Company Paid Short-Term Disability Insurance and Life Insurance
- Additional Benefits: Long-Term Disability, Supplemental Life, Accident, and Critical Illness Coverage Plans
- Excellent 401(k) retirement plan with generous company contribution
- Onsite training and unlimited growth potential within our organization
- Performance-based salary increases
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