Customer Service Representative

4 weeks ago


Liberty Hill, Texas, United States State Farm Insurance Full time
Job Summary: We are seeking a highly skilled Customer Relations Representative to join our team at State Farm Insurance. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, assisting with their insurance needs, and resolving issues in a timely and professional manner.

Key Responsibilities:

* Assist customers with their insurance needs
* Provide exceptional customer service by answering inquiries, resolving issues, and offering appropriate solutions
* Process policy changes, claims, and payments accurately and efficiently
* Maintain customer records and update information as necessary
* Collaborate with team members to ensure seamless customer experiences
* Promote and cross-sell insurance products and services to meet customer needs
* Handle escalated customer complaints and concerns with professionalism and empathy
* Stay updated on insurance policies, regulations, and industry trends to provide accurate information and advice
* Participate in ongoing training and development programs to enhance knowledge and skills
* Contribute to a positive and collaborative work environment

Requirements:

* High school diploma or equivalent required
* 1-2 years of customer service experience preferred
* Strong communication and problem-solving skills
* Ability to work in a fast-paced environment
* Proficiency in Microsoft Office and other software applications

What We Offer:

* Competitive salary and benefits package
* Opportunities for career growth and advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at State Farm Insurance.

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