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Customer Service Representative

2 months ago

Scottsdale, Arizona, United States Nextiva Full time
Customer Service Specialist

At Nextiva, we're committed to delivering exceptional customer experiences that drive business growth. As a Customer Service Specialist, you'll play a critical role in ensuring our customers receive the highest level of support and service.

Key Responsibilities:
  • Provide timely and effective support to customers via phone, email, and chat
  • Identify customer needs and determine the best solutions to meet their expectations
  • Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction
  • Meet or exceed customer retention and satisfaction targets
  • Stay up-to-date on product knowledge and industry trends to provide expert advice to customers
Requirements:
  • 1+ years of customer-facing experience in a similar role
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Strong product knowledge and ability to learn quickly
  • Proficiency in MS Office and ability to learn new software
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A comprehensive benefits package
  • A competitive salary and bonus structure
  • The chance to work with a leading provider of cloud communications solutions

We're an equal opportunity employer and celebrate diversity in the workplace. If you're passionate about delivering exceptional customer experiences and have a strong work ethic, we encourage you to apply for this exciting opportunity.