Customer Service Representative
3 weeks ago
VASA Fitness is seeking a highly motivated and customer-focused Member Experience Specialist to join our team. As a key member of our operations team, you will be responsible for delivering exceptional experiences to our members and guests, ensuring a positive and memorable visit every time.
Key Responsibilities:- Provide exceptional customer service, greeting members and guests with a smile and ensuring their needs are met.
- Develop personal connections with members, understanding their goals and preferences to provide tailored support and guidance.
- Ensure problems are reported and resolved in a timely manner, maintaining a clean and organized club environment.
- Organize equipment, maintain inventory, and process sales transactions with accuracy and efficiency.
- Collaborate with the team to implement ideas and improve the member experience, sharing feedback with leadership to drive continuous improvement.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with members and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities with ease.
- Basic math skills and accuracy with handling cash and credit transactions.
- Flexibility to work a variety of shifts, including evenings and weekends.
- A competitive hourly rate, plus commission eligibility for memberships and personal training sales.
- A comprehensive benefits package, including healthcare benefits for employees working 20+ hours per week.
- Two complimentary gym memberships, one for yourself and one to give away.
- 401k options and paid time off for eligible employees.
VASA Fitness is a dynamic and supportive work environment, committed to creating an uplifting experience for everyone. If you are passionate about delivering exceptional customer service and building strong relationships, we encourage you to apply for this exciting opportunity.
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