Parking Operations Coordinator

3 weeks ago


Lowell, Massachusetts, United States LAZ parking Full time
About the Job

We are seeking a skilled Customer Service Representative to join our team at LAZ Parking. This is a fantastic opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in customer-facing roles.

Job Summary

The successful candidate will be responsible for greeting customers, providing timely assistance, and promoting a positive experience throughout their visit. They will also assist with cashiering functions, add/delete accounts, and key in required information from monthly applications in the parking revenue control system.

Responsibilities
  • Greet customers by name, respond promptly to correspondence and problem resolution, and display a caring attitude to develop a rapport with the customer base.
  • Assist customers in lobbies, lanes, and in the parking office, help direct traffic, and promote good customer relations by consistently providing premier customer satisfaction with a friendly demeanor and can-do attitude.
  • Add/delete accounts, and key in required information from monthly applications in the parking revenue control system.
  • Assist with cashiering functions as needed.
  • Oversee general maintenance of the garage - sweeping, wiping down surfaces and equipment, emptying trash, picking up trash, changing light bulbs, etc.
  • Maintain and repair any malfunctioning parking equipment to ensure appropriate access to customers.
Requirements
  • High school diploma or GED preferred but not required.
  • Strong customer service experience.
  • Cash handling experience is preferred but not required.
  • Parking industry experience is preferred but not required.
Benefits

We offer competitive pay, flexible scheduling, growth opportunities, and comprehensive benefits, including:

  • $15/hour salary.
  • Bonus structure with up to $300 for meeting certain work requirements.
  • Affordable health insurance options.
  • 401(k) with employer match.
  • Paid time off and holidays.
About Us

LAZ Parking is one of the largest and fastest-growing parking companies in the country. We operate hundreds of thousands of parking spaces across the nation and take pride in being a PEOPLE FIRST company. Our mission is to create opportunities for our employees and value for our clients. If you're looking for a challenging and rewarding role in a dynamic environment, we encourage you to apply.



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