Ticket Sales Associate

4 days ago


Norfolk, Virginia, United States Oak View Group Full time
Job Summary

Oak View Group is seeking a highly skilled and customer-focused Ticket Sales Associate to join our team at Chartway Arena. As a Ticket Sales Associate, you will be responsible for providing exceptional customer service to patrons, selling event tickets, and working in a fast-paced environment.

Key Responsibilities
  • Selling Event Tickets: Sell tickets to patrons for various events held at Chartway Arena, including concerts, sports games, and family shows.
  • Customer Service: Provide excellent customer service to patrons, answering questions and resolving issues in a professional and courteous manner.
  • Will Call and Box Office Operations: Assist with will call functions, locate tickets, and process transactions at the box office.
  • Phone and In-Person Inquiries: Answer phone calls and respond to in-person inquiries from patrons, providing accurate information and resolving issues.
  • Reconciliation and Cash Handling: Reconcile daily sales, handle cash and credit transactions, and maintain accurate records.
Requirements
  • Cash Handling Experience: Previous experience handling cash and credit transactions is required.
  • Customer Service Skills: Excellent communication and customer service skills are essential for success in this role.
  • Basic Computer Knowledge: Basic computer skills and knowledge of point-of-sale systems are required.
  • Attention to Detail: Strong attention to detail and ability to multitask in a fast-paced environment.
  • Flexibility: Ability to work a flexible schedule, including evenings and weekends.
About Oak View Group

Oak View Group is a global leader in venue development, management, and premium hospitality services for the live event industry. We are committed to providing exceptional customer service and creating memorable experiences for our patrons.



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