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Event Ticketing Associate

2 months ago

Norfolk, Virginia, United States Oak View Group Full time

Company Overview:
Oak View Group is a leader in venue development, management, and premium hospitality services within the live event sector. We provide a comprehensive suite of solutions for a diverse range of prestigious venues and events worldwide.

Position Overview:
This role serves as a primary customer service representative for events at Chartway Arena and Old Dominion University Athletic facilities. Ticket Sales Associates engage with patrons in person and via phone, facilitating ticket transactions and addressing inquiries. Responsibilities include processing ticket sales, managing will call services, and providing detailed information regarding policies and procedures while ensuring a high standard of customer satisfaction.

Compensation:
The hourly wage for this position is set at $17.00.

Benefits:
Part-time employees are eligible for a 401(k) savings plan with matching contributions. Additionally, employees accrue paid leave at a rate of one hour for every 30 hours worked, up to a maximum of 48 hours annually.

About Chartway Arena:
Chartway Arena is a versatile venue located on the campus of Old Dominion University, recognized as a premier mid-sized collegiate arena. It hosts a variety of events, including basketball games and concerts, contributing to the cultural landscape of the Hampton Roads area.

Key Responsibilities:

  • Facilitate ticket sales for events.
  • Manage customer service windows effectively.
  • Assist with will call operations.
  • Respond to phone inquiries with professionalism.
  • Support various athletic events and performances.
  • Reconcile daily sales accurately.
  • Deliver exceptional customer service to all patrons.
  • Provide accurate information regarding events and policies.
  • Perform additional duties as assigned.

Qualifications:

  • Experience in cash handling.
  • Prior experience in sales or customer service is preferred but not mandatory.
  • Excellent communication skills.
  • Basic computer proficiency.
  • Strong attention to detail.
  • Flexibility to work evenings and weekends.
  • Demonstrated punctuality.
  • Ability to work independently and manage pressure effectively.

Diversity and Inclusion:
At Oak View Group, we value diversity and believe that an inclusive environment fosters innovation and excellence. We are committed to creating a workplace that reflects the diverse communities we serve.

Equal Opportunity Employment:
Oak View Group is an equal opportunity employer and does not discriminate based on any legally recognized basis.