Senior Client Relationship Manager, 3PL

2 weeks ago

Louisville, Kentucky, United States Knipper Health Full time
Position Overview

YOUR COMMITMENT, STRATEGY & DEDICATION are our Strengths

Become a Valued Member of Our Team

Join Knipper Health

The Senior Client Relationship Manager is tasked with comprehending client requirements and operational challenges while crafting solutions that merge various service offerings. This role focuses on enhancing engagement within current client accounts and is accountable for the sales of Knipper's 3PL services, in addition to pinpointing potential opportunities across other Business Units. Establishing and nurturing client relationships is essential for fostering ongoing growth. This position is responsible for delivering innovative client solutions, ensuring quality execution, and maintaining the overall health of client partnerships.

Hybrid Role with a focus on flexibility.

Key Responsibilities
  • Design and develop tailored solutions for client projects based on specific requirements and industry benchmarks.
  • Prepare and present sales proposals to existing clients to broaden current business engagements.
  • Manage client accounts to ensure consistent service delivery and revenue enhancement.
  • Gain a comprehensive understanding of each client's strategic goals and challenges.
  • Collaborate across departments to drive continuous improvement and identify new service offerings.
  • Build and maintain strong, long-term relationships with client contacts to ensure high levels of satisfaction are consistently met.
  • Establish regular communication with clients to gauge engagement and satisfaction.
  • Oversee the client satisfaction process and implement corrective measures when issues arise.
  • Act as the primary escalation contact, collaborating across teams to resolve issues impacting client deliverables.
  • Maintain accurate records of all client interactions with the company.
  • Ensure adherence to financial controls, including timely estimates, statements of work, invoicing, and reconciliation reporting.
  • Monitor the status of client programs, including tracking variances in schedule and budget, and understanding resource allocation.
  • Develop quarterly business review presentations for assigned accounts.
  • Facilitate effective and timely communication both internally and externally regarding account matters.
  • Keep cross-functional teams informed daily about any changes affecting the client.

The responsibilities outlined above are representative of the role and are not exhaustive.

Qualifications

Education/Training: A Bachelor's degree (BA/BS) or equivalent experience is required.

Professional Experience: Over 5 years of management experience in a related field.

Demonstrated success in sales and revenue generation. Experience in the pharmaceutical lifecycle is highly desirable.

  • KNOWLEDGE, SKILLS & ABILITIES:
  • A strong commitment to problem-solving and customer service.
  • Excellent management and organizational capabilities.
  • A proven track record of achieving results.
  • Behavior consistent with company values.
  • Adept at developing solutions that meet both client and company needs.
  • Strong strategic and analytical thinking skills.
  • Proactive approach to challenges.
  • A customer advocate.
  • Finds fulfillment in resolving issues and exceeding client expectations.
  • A creative thinker who evaluates problems and opportunities from multiple perspectives.
  • Exceptional written and verbal communication skills.
  • Meticulous attention to detail.
  • Willingness to travel to client locations, with up to 25% regional travel.
  • Ability to attend industry-sponsored trade shows at both regional and national levels.
  • Proficient in computer applications including Word, Excel, PowerPoint, and Visio.

PHYSICAL DEMANDS:

  • Work activities are conducted entirely indoors.
  • Requires extensive manual dexterity (keyboarding, mouse, phone).
  • Frequent use of phone for communication.
  • Ability to sit for extended periods.
  • Occasional bending, kneeling, and crouching.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Knipper Health is an equal opportunity employer.

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