Customer Service Administrator for Energy Efficiency

6 days ago


Marlborough, Massachusetts, United States GTT, LLC Full time
Customer Service Representative - Energy EfficiencyJob Summary:

We are seeking a highly motivated and detail-oriented individual to join our team as a Customer Service Representative - Energy Efficiency.

Key Responsibilities:
  • Customer Support: Respond promptly and accurately to customer inquiries via email and ServiceChannel.
  • Issue Resolution: Escalate urgent issues to management and work collaboratively with stakeholders to resolve problems.
  • Invoice Auditing: Verify invoices against department requirements.
  • Data Analysis: Conduct ad-hoc reporting and analysis as needed.
  • Project Support: Assist with ongoing maintenance programs and project-based initiatives.
  • Communication: Maintain positive relationships with customers and internal teams.
  • Administrative Tasks: Perform various administrative duties such as composing emails and maintaining reports.
Requirements:

To be successful in this role, you must have:

  • Technical Skills: Proficiency in Excel with ServiceChannel knowledge a plus.
  • Soft Skills: Strong conflict resolution, organizational, and communication skills.
  • Experience: Minimum 2 years of experience in a call center, customer service, or related field.


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