Technical Services Manager

2 days ago

Cleveland, Ohio, United States The Garland Company, Inc. Full time
Job Title: Technical Services Manager

The Technical Services Manager is responsible for providing expert technical and architectural support to our salesforce via phone and/or email. This role requires travel throughout the United States and Canada to provide in-field consultation and assistance to salespeople, roofing contractors, general contractors, project managers, and other design professionals.

Key Responsibilities:
  • Provide consultation or expert advice to our salesforce, contractors, customers, etc. concerning the products, product/roof system approvals, competitive information, and roofing techniques.
  • Assist the salesforce in trouble-shooting and creative problem-solving, including visiting job sites for a visual inspection to make a proper assessment for a solution.
  • Develop and maintain a working knowledge of construction product specifications and detail drawings.
  • Assist in training the new and seasoned members of the sales force as needed, as well as train contractors on application techniques.
  • Review and issue new roof system warranty requests, and assist in the review and issuance of warranty repair requests (adjustments).
  • Assist in the codes and approvals program, including maintenance of existing approvals, and assist in the building and assembly of test samples and systems.
  • Stay up-to-date on technical issues, market conditions, and competitive activities through the reading of pertinent literature and consulting with technical service teams, including Corporate product management and internal engineering teams.
  • Collaborate with the Product Management, Engineering, Warranty, and Codes and Approvals Teams to achieve common goals.
  • Maintain the technical literature and ensure it is accurate and up-to-date.
Requirements:
  • Must possess experience with roofing, waterproofing, and general commercial construction practices.
  • Must be able to provide prompt service for all requests and be flexible with their time as availability at times may be needed outside of standard working hours.
  • Experience in commercial construction, preferably in roofing and/or cladding, is preferred.
  • Must possess a high school diploma or equivalent and a post-secondary degree is preferred.
  • Must be results-orientated and able to work both independently and within a team environment.
  • Must possess excellent verbal and written communication skills.
  • Proficiency in using Microsoft Office Suite applications.
  • Must have the ability to travel by plane, operate a motor vehicle, maintain a valid state motor vehicle driver license, and maintain an acceptable motor vehicle driving record.
Equal Opportunity Employer:

The Company is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, national origin, ancestry, military status, veteran status, marital status, gender identity or expression, transgender status, citizenship, sexual orientation, age (40 and older), disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated) or any other legally protected characteristic under federal, state, or local law.

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