Customer Service Director

3 days ago


Tacoma, Washington, United States All Ways Caring Homecare Full time
About the Role

We are seeking a highly skilled and compassionate Customer Service Director to join our team at All Ways Caring HomeCare. As a key member of our management team, you will be responsible for overseeing the delivery of exceptional care and services to our clients.

Key Responsibilities
  • Quality Care Management: Ensure that our clients receive the highest level of care and support, tailored to their individual needs and preferences.
  • Client Satisfaction: Foster strong relationships with our clients and their families, ensuring that their needs are met and exceeded.
  • Team Leadership: Supervise and mentor our Caregivers, providing guidance and support to ensure they have the skills and resources needed to deliver exceptional care.
  • Scheduling and Operations: Manage the scheduling of Caregivers, ensuring that our clients receive the care they need, when they need it.
  • Communication and Problem-Solving: Develop and maintain strong relationships with referral partners, payor sources, and clients, ensuring that any issues or concerns are addressed promptly and effectively.
Requirements
  • Education: Associate or bachelor's degree in business, nursing, social services, or a related field of study.
  • Experience: Proven experience in customer service, care management, or a related field, with a strong track record of delivering exceptional results.
  • Skills: Excellent communication and interpersonal skills, with the ability to build strong relationships with clients, caregivers, and other stakeholders.
  • Language: Fluency in Spanish and English is preferred.
About All Ways Caring HomeCare

We are a leading provider of home care services, dedicated to delivering high-quality, compassionate care to our clients. Our team is passionate about making a difference in the lives of our clients and their families, and we are committed to providing a supportive and inclusive work environment for our employees.



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