IT Support Specialist

4 weeks ago


San Diego, California, United States LanceSoft Full time
Job Summary

LanceSoft is seeking a skilled IT Support Specialist to provide technical assistance to computer users. The ideal candidate will have excellent customer service skills and the ability to troubleshoot routine problems.

Key Responsibilities
  • Provide technical support to clients via phone, email, or in-person
  • Assist with troubleshooting and resolving computer issues
  • Follow standard operating procedures and escalate complex issues to senior personnel
  • Document incidents, status of service requests, and resolutions
  • Adapt to minor changes and setbacks to manage pressure and meet deadlines
Requirements
  • High School Diploma or equivalent
  • 1+ years of relevant IT experience
  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment
Working Conditions

The IT Support Specialist will work in a dynamic environment with a team of experienced professionals. The ideal candidate will be able to work independently and as part of a team to achieve goals and objectives.


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