Hardware and Software Expert

3 days ago


Daytona Beach, Florida, United States Ovation Workplace Services Inc. Full time
About Ovation Workplace Services Inc.
At Ovation Workplace Services Inc., we pride ourselves on delivering exceptional service and support to our employees and customers. Our team is passionate about innovation and excellence, and we are committed to creating a dynamic and inclusive work environment.

Job Description
We are seeking an experienced Hardware and Software Expert to join our team. As a key member of our technical support team, you will be responsible for providing expert-level support for our employees' desktop computers, laptops, and mobile devices.

Main Responsibilities
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  • Install and configure software on Windows and Apple devices">
  • Troubleshoot post-deployment issues on multiple computer platforms, including Windows, Macintosh, and mobile devices">
  • Provide printer break-fix and installation services">
  • Manage asset disposal, redeployment, and reclaim processes">
  • Coordinate shipping and data backup activities">
  • Perform hardware refreshes and warranty repairs">
  • Offer depot services and walk-up support">
  • Manage spare parts inventory and executive support">
  • Deliver audio and video support, including health checks">
  • Maintain accurate inventory and asset management records">

Requirements and Qualifications
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  • 3-5 years of IT experience, including technical training">
  • Knowledge of Windows and Macintosh platforms, including portables and Microsoft Office suite">
  • Experience with imaging Windows 10 OS">
  • Familiarity with basic network concepts (TCP/IP, Windows Networking, Ethernet)">
  • Networked printer experience (queue creation, server maintenance)">
  • PC-based word processing, presentation, and e-mail software skills preferred">
  • Ability to work extended hours or a modified schedule as needed">
  • Outstanding customer service and interpersonal skills">
  • Excellent organizational skills and ability to prioritize tasks">
  • Experience working in or supporting a call center or help desk environment">
  • Aptitude for learning and excellent oral and written communication skills">

Salary Range
The annual salary range for this position is $60,000 - $75,000, depending on experience, plus benefits, including medical, dental, and vision coverage, 401(k) matching, and paid time off.

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