Smartphone and Infotainment Hardware Specialist

5 days ago


Pompano Beach, Florida, United States ZZ2 Full time
Job Summary: We are seeking a Smartphone and Infotainment Hardware Specialist to join our team at ZZ2. In this role, you will provide technical support and solutions for smartphone and automotive infotainment hardware and software. You will work closely with clients to resolve issues, track customer inquiries, and offer first-level contact and resolutions. If you have prior experience in IT, customer service, automotive, electronics, or related fields, and possess strong troubleshooting and critical thinking skills, we encourage you to apply.

Key Responsibilities:
  • Offer expert technical support and solutions for smartphone and automotive infotainment hardware and software
  • Effectively manage and resolve customer inquiries and issues
  • Provide initial contact and communicate resolutions to customers
  • Evaluate and elevate unresolved queries to the next level of support as necessary
  • Update customer data and create activity reports
  • Lead customers through problem-solving processes
  • Guarantee follow-up with customers, provide feedback, and ensure resolution
  • Utilize excellent customer service skills to meet customer expectations
  • Maintain proper recording, documentation, and closure
  • Analyze and recommend procedure enhancements and improvements
  • Enhance knowledge of help desk procedures, products, and services


Qualifications:
  • Prior experience in IT, customer service, automotive, electronics, or related fields
  • Ability to establish strong relationships with clients
  • Strong analytical and problem-solving skills
  • Positive and professional demeanor
  • Passion for cars and electronics
Compensation: $70,000 - $90,000 annually

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