Patient Service Representative
3 weeks ago
RAYUS Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered services, ensuring quality assurance, and delivering outstanding customer service.
Key Responsibilities:- Provide optimal patient-centered services, supporting the imaging center front office, medical records, and technicians.
- Execute day-to-day activities, ensuring quality assurance and customer service satisfaction.
- Facilitate and coordinate communication between patients, family members, and staff.
- Manage front desk, medical records, and technician assistant roles, with opportunities for growth and advancement.
- Ensure accurate and timely registration of patient arrivals, validating demographic information and collecting out-of-pocket payments.
- Inform patients about delays and wait times, and follow up to ensure inquiries or complaints are resolved.
- Answer patient inquiries, investigate complaints, and direct them to supervisors or other staff members as needed.
- Obtain and validate photo identifications and insurance cards, scanning relevant documents into patients' charts electronically.
- Provide consent, financial, and HIPAA compliance-related documents, explaining them thoroughly to patients as needed.
- Utilize EHR software, hardware, and programs proficiently, ensuring accurate and efficient patient data management.
- Coordinate with interdepartmental professionals to ensure patient satisfaction, appointment scheduling, and admission/encounter.
- Verify and dispense oral contrast and preparation instructions to patients, ensuring they receive the necessary exams.
- Participate in medical office emergencies, summoning ambulances or EMS as needed, and assisting other staff members.
- Manage outgoing and incoming faxes, maintaining administrative office supplies, and ensuring patient areas are stocked and organized.
- Organize and prioritize tasks to meet deadlines, ensuring efficient patient flow and maintaining a clean and sanitized environment.
- High school diploma or equivalent required; associate's or bachelor's degree preferred.
- Excellent communication, interpersonal, and problem-solving skills.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
- Proficient in EHR software, hardware, and programs, with experience in medical records and front office operations.
- Strong attention to detail, with ability to maintain confidentiality and adhere to HIPAA regulations.
- Ability to work a full-time schedule, Monday through Friday, 11:00am - 7:30pm.
- A competitive salary and benefits package.
- Opportunities for growth and advancement within the company.
- A dynamic and supportive work environment.
- Professional development and training opportunities.
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Patient Service Representative
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Boca Raton, Florida, United States RAYUS Radiology Full timeJob Title: Patient Service RepresentativeRAYUS Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered services, ensuring quality assurance, and maintaining efficient patient flow.Key...
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Patient Service Representative
4 weeks ago
Boca Raton, Florida, United States RAYUS Radiology Full timeJob Title: Patient Service RepresentativeRAYUS Radiology is seeking a highly skilled and detail-oriented Patient Service Representative to join our team. As a Patient Service Representative, you will play a critical role in providing exceptional patient-centered services, ensuring quality assurance, and delivering outstanding customer service.Key...
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