Survey Representative
2 months ago
Job Summary:
MDVIP is seeking a highly skilled Survey Representative to support our Patient Contact Centers role in the physician acquisition process. As a Survey Representative, you will be responsible for conducting multi-question surveys with prospective members, establishing rapport quickly, and providing exceptional customer service.
Key Responsibilities:
- Effectively conduct scripted inbound and outbound telephone campaigns with MDVIP customers and prospects.
- Maintain a positive and professional demeanor during all contacts, and accurately dispositions each contact following the call.
- Perform specific tasks and projects as directed and maintain departmental performance expectations.
Requirements:
- High school diploma or general education degree (GED); and at least one year of customer service or volunteer experience that focuses on establishing rapport with others and obtaining relevant data.
- Accurately types 45 words per minute.
- Ability to establish priorities, work independently, and manage call campaigns with little supervision.
- Ability to identify, handle and resolve recurring issues.
- Ability to organize and handle multiple tasks simultaneously.
- Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping.
- Bi-lingual or multi-lingual ability is highly desirable.
Work Environment:
This is a corporate based role, and employees are expected to work from the corporate office. At no time may work be performed, or computer systems accessed, from outside of the U.S.
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Customer Service Representative
7 days ago
Boca Raton, Florida, United States MDVIP Full timeJob OverviewWe are seeking a skilled Customer Service Representative to join our team at MDVIP. As a Telephone Surveyor, you will be responsible for conducting multi-question surveys with prospective members, establishing rapport quickly, and providing exceptional customer service.Key Responsibilities:Effectively conduct scripted inbound and outbound...
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