Survey Representative

2 months ago


Boca Raton, Florida, United States MDVIP Full time

Job Summary:

MDVIP is seeking a highly skilled Survey Representative to support our Patient Contact Centers role in the physician acquisition process. As a Survey Representative, you will be responsible for conducting multi-question surveys with prospective members, establishing rapport quickly, and providing exceptional customer service.

Key Responsibilities:

  • Effectively conduct scripted inbound and outbound telephone campaigns with MDVIP customers and prospects.
  • Maintain a positive and professional demeanor during all contacts, and accurately dispositions each contact following the call.
  • Perform specific tasks and projects as directed and maintain departmental performance expectations.

Requirements:

  • High school diploma or general education degree (GED); and at least one year of customer service or volunteer experience that focuses on establishing rapport with others and obtaining relevant data.
  • Accurately types 45 words per minute.
  • Ability to establish priorities, work independently, and manage call campaigns with little supervision.
  • Ability to identify, handle and resolve recurring issues.
  • Ability to organize and handle multiple tasks simultaneously.
  • Knowledge of modern office procedures and methods including telephone communications, office systems, and organized record keeping.
  • Bi-lingual or multi-lingual ability is highly desirable.

Work Environment:

This is a corporate based role, and employees are expected to work from the corporate office. At no time may work be performed, or computer systems accessed, from outside of the U.S.



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