Customer Service Representative

1 week ago

Boca Raton, Florida, United States NATIONAL FLOORS DIRECT INC Full time
Job Title: Call Center Representative

We are seeking a highly motivated and adaptable Call Center Representative to join our rapidly growing team at National Floors Direct Inc.

Job Summary:

The Call Center Representative will be the first customer touch point, the beginning of the customer experience, and a representative of the National Floors Direct brand. The successful candidate will be responsible for receiving inbound calls and making outbound calls from customers regarding their needs for new floor-coverings.

Responsibilities:
  • Handling inbound calls and making outbound calls.
  • Engaging with prospective customers regarding their floor covering needs.
  • Providing a positive and informative customer experience.
  • Using internal tools to document all customer touch points and communications.
  • Availability to work some nights and weekends.
  • Ability to build rapport with customers.
  • Contribute to the achievement of team goals and outcomes.
  • Setting qualified appointments for our Field Sales Representatives.
  • Participate in regular training and development meetings as required.
Qualifications:
  • 2+ years of Call Center, Customer Service, or other customer-facing experience.
  • Familiarity with Customer Relationship Management (CRM) software and best practices.
  • Technologically proficient.
  • Excellent listening and communication skills.
  • Must possess a positive, can-do attitude.
Benefits and Compensation:
  • Performance Bonuses.
  • 100% Paid Training.
  • Medical Insurance.
  • Dental Insurance.
  • Vision Insurance.
  • Flexible Schedules.
  • Employee Discounts.
  • Paid Time Off (PTO).
  • 401k.
About Us:

National Floors Direct Inc is a direct-to-consumer Carpet and Flooring Specialty Service. We deliver the customer experience and expertise of a High End Floor Covering Specialty Store directly to our customers' home. This revolutionary approach to satisfying the floor covering needs of homeowners is part of our commitment to the customer experience.

We have an amazing web presence, recognizable brand, great reputation, and top-notch customer reviews due in part to great Call Center Representatives.

This is a fantastic opportunity for all, focused, driven, and motivated professionals looking for an opportunity to develop with a growing organization. We take pride in investing in, training, and developing our people. There are opportunities for career development within the Call Center function, as well as the organization as a whole.

National Floors Direct Inc is committed to equal opportunity in all conditions of employment, for all employees and all job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability, or veteran status. National Floors Direct Inc also complies with all applicable national, state, and local laws governing nondiscrimination in employment.


Monday 8a to 9p
Tuesday 8a to 9p
Wednesday 8a to 9p
Thursday 8a to 9p
Friday 8a to 9p
Saturday 8a to 6p
Sunday 10:30a to 6p

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