Banking Product Support Specialist

7 days ago


Orlando, Florida, United States Jobs for Humanity Full time
About the Job:

We are seeking a skilled Banking Product Support Specialist to join our Client Support team at Jobs for Humanity, in collaboration with FIS Global.

This is an exciting opportunity for a motivated and customer-focused individual to utilize their expertise in the business of banking to provide exceptional support to our clients.

About the Team:

Our Client Support team is a highly collaborative organization that works together to help our clients be successful. We are focused on handling client issues, resolving with urgency any errors they encounter, and providing expert, in-depth product support.

What you will be doing:

As a Banking Product Support Specialist, you will be responsible for handling customer inquiries and resolving support issues related to loan balancing, payment schedules, interest accruals, loan fees, collateral, loan bank control records, impaired asset processing, and deferred earnings and collections. You will also provide expert product support and recreate client issues in FIS test environments to provide the best solution to the reported problem.

What you will need:

To succeed in this role, you will need excellent communication skills, strong problem-solving and analytical skills, and the ability to work independently and be a self-starter. You will also need to be client-focused, able to anticipate next steps, and have strong relationship building skills.

What we offer you:

At FIS, we hire the best and offer exceptional benefits, including opportunities to innovate in fintech, tools for personal and professional growth, an inclusive and diverse work environment, resources to invest in your community, and competitive salary and benefits.

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