Product Information and Support Specialist

3 weeks ago


Orlando, Florida, United States Fourth Stanza Llc Full time
Job DescriptionWe are seeking a Product Information and Support Specialist to join our team at Fourth Stanza Llc. As a key member of our team, you will be responsible for providing expert product information and support to customers via phone, email, and in-person. You will also collaborate with internal teams to resolve customer complaints and concerns.

The ideal candidate will have a strong background in customer service, sales, or related fields, with excellent communication skills and the ability to work effectively in a team environment. We estimate the salary for this position to be around $60,000 per year, based on industry standards and location.

Key Responsibilities
  • Provide accurate and detailed information about our metal products and services.
  • Handle customer inquiries and complaints in a professional and timely manner.
  • Document and update customer records based on interactions.

Requirements
  • Bachelor's degree in a related field (not required but preferred).
  • At least 2 years of experience in sales or customer-facing roles.
  • Excellent written and verbal communication skills in English and Spanish.
  • Ability to work in a fast-paced environment and prioritize tasks efficiently.
  • Positive and professional demeanor at all times.


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