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Business Development Center Lead

2 months ago

Marietta, Georgia, United States Ed Voyles Automotive Group Full time
Service BDC Supervisor Role at Ed Voyles Automotive Group

We are a leading automotive dealership dedicated to providing exceptional customer service and top-notch automotive services. Our team takes pride in our commitment to excellence and we are currently seeking a motivated and experienced individual to join us as a Service BDC Supervisor.

Key Responsibilities:
  • Team Management:
    • Supervise, train, and support BDC team members to ensure they meet established goals.
    • Monitor team performance and provide constructive feedback to drive improvement.
  • Customer Relations:
    • Oversee customer interactions to ensure satisfaction and resolve any issues promptly.
    • Handle escalated customer concerns in a professional and courteous manner.
  • Scheduling and Coordination:
    • Coordinate service appointments efficiently to minimize customer wait times.
    • Optimize workflow to ensure seamless service delivery.
  • Reporting and Analysis:
    • Track team performance and prepare reports for management to inform strategic decisions.
    • Analyze key performance indicators (KPIs) to identify areas for improvement.
  • Process Improvement:
    • Identify opportunities to enhance service processes and implement strategies to improve BDC efficiency.
    • Collaborate with other departments to ensure seamless service delivery.
  • Communication:
    • Maintain clear communication with other departments to ensure effective service delivery.
    • Update customer interactions in the CRM system to ensure accurate records.
Requirements:
  • Previous experience in a BDC or customer service role.
  • Strong leadership and team management skills.
  • Excellent communication and customer service skills.
  • Organizational skills with the ability to prioritize tasks.
  • Familiarity with CRM systems and scheduling software.
  • Ability to resolve customer issues effectively.
What We Offer:
  • Competitive pay and benefits package.
  • Opportunities for career growth and development.
  • A supportive and collaborative work environment.
  • Employee discounts on vehicle purchases, parts, and service.