Beneficiary Services Representative
7 days ago
About the Role:
Spectrum Healthcare Resources is seeking a highly skilled Beneficiary Services Representative to join our team at Naval Health Clinic Annapolis in Annapolis, MD. As a Beneficiary Services Representative, you will play a critical role in providing exceptional customer service to our beneficiaries, ensuring their healthcare needs are met with compassion and expertise.
Key Responsibilities:
- Provide timely and accurate responses to beneficiary inquiries regarding healthcare benefits, claims, and services.
- Assist beneficiaries with navigating the healthcare system, including accessing medical records and scheduling appointments.
- Collaborate with healthcare providers to resolve beneficiary concerns and issues.
- Stay up-to-date on TRICARE contract language, regional healthcare initiatives, and other federal health benefits programs.
Requirements:
- Associate Degree in business administration, management, or healthcare organizations from an accredited college or university.
- Two years of experience as a BSR within the military health system or 2 years of experience as a VA Medical Service Coordinator or 5 years of experience working in a civilian disability program.
- Practical knowledge and understanding of TRICARE contract language, regional healthcare issues, and initiatives, and other federal health benefits programs.
About Spectrum Healthcare Resources:
Spectrum Healthcare Resources is a leading organization that provides physician and clinical staffing and management services to United States Military Treatment Facilities, VA clinics, and other Federal Agencies. We are committed to delivering exceptional healthcare services and supporting the unique needs of our military and veteran communities.
Equal Opportunity Employer:
Spectrum Healthcare Resources is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity, equity, and inclusion.
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