Hotel Concierge Representative

3 weeks ago


Circle Pines, Minnesota, United States OCI Hospitality Full time
About Our Team

At Hampton Inn & Suites Lino Lakes, we pride ourselves on providing exceptional customer service and creating a welcoming atmosphere for our guests.

Salary & Benefits

$50,000 - $65,000 per year, depending on experience. We offer a range of benefits, including health insurance, 401(k) matching, and paid time off.

Job Description

We are seeking a skilled and customer-focused Guest Service Representative to join our team at Hampton Inn & Suites Lino Lakes. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our guests, handling guest requests, and working collaboratively with our housekeeping and maintenance teams.

You will be required to work a variety of shifts, including evenings and weekends, and must have a positive attitude, excellent communication skills, and the ability to multitask in a fast-paced environment.

Responsibilities & Requirements

Some of your key responsibilities will include:

  • Providing exceptional customer service to our guests
  • Handling guest requests and resolving any issues that may arise
  • Working collaborately with our housekeeping and maintenance teams
  • Managing cash and credit transactions accurately and efficiently

To be successful in this role, you will need:

  • A high school diploma or equivalent
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and multitask
  • Flexibility to work a variety of shifts, including evenings and weekends


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